Terms and Conditions for Hearth & Crumb
Welcome to Hearth & Crumb! These Terms and Conditions govern your use of our online platform and the services we provide, including artisan cake baking, custom cake design, patisserie sales, specialty coffee and tea service, catering, and baking classes.
By accessing or using our online platform, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our service.
1. Definitions
- "Our service," "this service," or "our online platform" refers to the website and related services offered by Hearth & Crumb.
- "You," "your," and "user" refer to the individual or entity accessing or using our service.
- "Hearth & Crumb," "we," "us," or "our" refers to Hearth & Crumb, located at 315 Piccadilly Circus, City of Westminster, London, SW1A 9EN, UK.
2. Use of Our Service
Our online platform is provided for your personal and non-commercial use. You agree to use our service only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the service.
3. Orders and Payments
- Product Descriptions: We strive to be as accurate as possible in the description of our products and services. However, we do not warrant that product descriptions or other content of our service are accurate, complete, reliable, current, or error-free.
- Pricing: All prices for products and services are listed on our online platform and are subject to change without notice.
- Custom Orders: For custom cake designs and catering services, specific terms regarding design approval, payment schedules, and cancellation policies will be provided in writing and must be agreed upon separately.
- Payment: Payment for all products and services must be made in full at the time of order, unless otherwise specified for custom orders or catering. We accept various payment methods as indicated on our online platform.
4. Cancellation and Refunds
- Standard Products: Cancellations for standard patisserie items or coffee/tea orders placed via our online platform are typically not accepted once the order has been confirmed due to the perishable nature of our goods.
- Custom Cakes & Catering: Specific cancellation and refund policies for custom cakes and catering services will be outlined in your individual agreement for those services. Generally, a non-refundable deposit may be required, and full payment may become non-refundable within a certain period prior to the event date.
- Baking Classes: Cancellation policies for baking classes will be detailed at the time of booking. Typically, a full refund may be issued if cancellation occurs within a specified timeframe, or a partial refund or credit may be offered thereafter.
- Refunds: Refunds, where applicable, will be processed according to our internal policies and may take several business days to appear in your account.
5. Intellectual Property
All content on this online platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Hearth & Crumb or its content suppliers and protected by international copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our service, use of the service, or access to the service without express written permission by us.
6. Disclaimer of Warranties; Limitation of Liability
Our service is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of our service or the information, content, materials, or products included on our service. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Hearth & Crumb will not be liable for any damages of any kind arising from the use of our service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
7. Indemnification
You agree to indemnify, defend, and hold harmless Hearth & Crumb, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your account's) violation of these Terms and Conditions.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree to the exclusive jurisdiction of the courts located in England and Wales to resolve any dispute arising from these Terms and Conditions or your use of our service.
9. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- By post: Hearth & Crumb, 315 Piccadilly Circus, City of Westminster, London, SW1A 9EN, UK